You are here: Home Courses and Certifications ITIL Courses

Harmony Solutions

Slideshow Image 1
Slideshow Image 2
Slideshow Image 3
Slideshow Image 4

ITIL® IT Service Management Awareness

Overview

ITIL® Service Management Awareness course is a 1 day, instructor-led course providing a general introduction to IT Service Management. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general.

 
Content
  • Introduction to ITIL® Service Management
  • The ITIL® Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases

 

 
Course Dates

Contact us for details on this Course