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Harmony Solutions

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ITIL® IT Service Management Awareness


ITIL® Service Management Awareness course is a 1 day, instructor-led course providing a general introduction to IT Service Management. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general.

  • Introduction to ITIL® Service Management
  • The ITIL® Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases


Course Dates

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