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ITIL® Intermediate Lifecycle Service Design

Overview

The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

 
Contents

Course Objective
The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®).
The core volume of Service Design provides guidance on the operation of new or changed services for introduction into the live environment.

 
Course Dates

15 Jan 2018 to 17 Jan 2018 - ITIL® Intermediate Lifecycle Service Design - Nairobi