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ITIL® Intermediate Lifecycle Service Operations

Overview

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the   ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth.  (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate).

 
Contents

Course Benefits
The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

 

 
Course Dates

Contact us for details on this Course

 

 

Upcoming Courses

ITIL® Intermediate Lifecycle Service Transition
08 Oct 2018 to 10 Oct 2018
ITIL IT Service Management Foundation Certificate
27 Aug 2018 to 29 Aug 2018
ITIL Capability Certificate in Planning Protection and Optimization
17 Sep 2018 to 20 Sep 2018
ITIL Managing Across the Lifecycle
15 Oct 2018 to 19 Oct 2018
ITIL® Intermediate Lifecycle Service Design
24 Sep 2018 to 26 Sep 2018
ITIL® Intermediate Lifecycle Continual Service Improvement
22 Oct 2018 to 24 Oct 2018
ITIL Capability Certificate in Operational Support and Analysis
01 Oct 2018 to 04 Oct 2018
ITIL Capability Certificate in Release Control and Validation
05 Nov 2018 to 08 Nov 2018
COBIT 5 Foundation
03 Sep 2018 to 04 Sep 2018
COBIT 5 Implementation
05 Sep 2018 to 07 Sep 2018
COBIT 5 Assessor
17 Sep 2018 to 19 Sep 2018