You are here: Home Courses and Certifications ITIL Courses

Harmony Solutions

Slideshow Image 1
Slideshow Image 2
Slideshow Image 3
Slideshow Image 4
ITIL® Intermediate Lifecycle Continual Service Improvement


The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.


The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination and covers the following topics

The course will cover:

  • The main principles and objectives of CSI
  • Challenges, Critical Success Factors and Risks
  • The overall process of CSI itself
  • The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
  • Organizational issues concerned with CSI
  • Technology considerations related to CSI
  • The activities commonly performed in the CSI arena
  • Assessing Critical Success Factors and Managing Risk in CSI
Course Dates

Contact us for details on this Course



Upcoming Courses

ITIL IT Service Management Foundation Certificate
23 Oct 2017 to 25 Oct 2017
ITIL® Intermediate Lifecycle Service Operations
20 Nov 2017 to 22 Nov 2017
ITIL Managing Across the Lifecycle
13 Nov 2017 to 17 Nov 2017
ITIL® Intermediate Lifecycle Service Design
06 Nov 2017 to 08 Nov 2017
ITIL Capability Certificate in Service Offering and Agreements
27 Nov 2017 to 30 Nov 2017
ITIL Capability Certificate in Operational Support and Analysis
30 Oct 2017 to 01 Nov 2017
COBIT 5 Foundation
06 Nov 2017 to 07 Nov 2017
COBIT 5 Implementation
08 Nov 2017 to 10 Nov 2017
COBIT 5 Assessor
13 Dec 2017 to 15 Dec 2017
ISO/IEC 20000 Certification Implementor & Auditor
06 Nov 2017 to 10 Nov 2017