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Harmony Solutions

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ITIL Executive Awareness


Overview

ITIL® Executive Awareness course is a half- day, instructor-led course providing a general introduction to IT Service Management tailored to executives. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general. It is designed for executives to answer the questions they have and provide the information they need to make the right choices when it comes to their service management efforts. Content includes business value, justification, tooling considerations, implementation sequence, and program management aspects.

 
Course Content

  • Introduction to ITIL®  Service Management
  • The ITIL®  Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases
  • Changes with ITIL®
  • Executive Overview

 
Course Dates

Contact us for details on this Course