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ITIL Executive Awareness


ITIL® Executive Awareness course is a half- day, instructor-led course providing a general introduction to IT Service Management tailored to executives. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general. It is designed for executives to answer the questions they have and provide the information they need to make the right choices when it comes to their service management efforts. Content includes business value, justification, tooling considerations, implementation sequence, and program management aspects.

Course Content

  • Introduction to ITIL®  Service Management
  • The ITIL®  Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases
  • Changes with ITIL®
  • Executive Overview

Course Dates

Contact us for details on this Course



Upcoming Courses

ITIL IT Service Management Foundation Certificate
23 Oct 2017 to 25 Oct 2017
ITIL® Intermediate Lifecycle Service Operations
20 Nov 2017 to 22 Nov 2017
ITIL Managing Across the Lifecycle
13 Nov 2017 to 17 Nov 2017
ITIL® Intermediate Lifecycle Service Design
06 Nov 2017 to 08 Nov 2017
ITIL Capability Certificate in Service Offering and Agreements
27 Nov 2017 to 30 Nov 2017
ITIL Capability Certificate in Operational Support and Analysis
30 Oct 2017 to 01 Nov 2017
COBIT 5 Foundation
06 Nov 2017 to 07 Nov 2017
COBIT 5 Implementation
08 Nov 2017 to 10 Nov 2017
COBIT 5 Assessor
13 Dec 2017 to 15 Dec 2017
ISO/IEC 20000 Certification Implementor & Auditor
06 Nov 2017 to 10 Nov 2017