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ITIL Executive Awareness


ITIL® Executive Awareness course is a half- day, instructor-led course providing a general introduction to IT Service Management tailored to executives. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general. It is designed for executives to answer the questions they have and provide the information they need to make the right choices when it comes to their service management efforts. Content includes business value, justification, tooling considerations, implementation sequence, and program management aspects.

Course Content

  • Introduction to ITIL®  Service Management
  • The ITIL®  Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases
  • Changes with ITIL®
  • Executive Overview

Course Dates

Contact us for details on this Course



Upcoming Courses

ITIL® Intermediate Lifecycle Continual Service Improvement
11 Jun 2018 to 13 Jun 2018
ITIL IT Service Management Foundation Certificate
23 Apr 2018 to 25 Apr 2018
ITIL Managing Across the Lifecycle
30 Jul 2018 to 03 Aug 2018
ITIL® Intermediate Lifecycle Service Design
09 Apr 2018 to 11 Apr 2018
ITIL® Intermediate Lifecycle Service Transition
23 Apr 2018 to 25 Apr 2018
ITIL Capability Certificate in Service Offering and Agreements
16 Apr 2018 to 18 Apr 2018
ITIL Capability Certificate in Release Control and Validation
02 Apr 2018 to 05 Apr 2018
COBIT 5 Foundation
23 Apr 2018 to 24 Apr 2018
COBIT 5 Implementation
25 Apr 2018 to 27 Apr 2018
COBIT 5 Assessor
02 May 2018 to 04 May 2018