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ITIL Executive Awareness


ITIL® Executive Awareness course is a half- day, instructor-led course providing a general introduction to IT Service Management tailored to executives. The focus is on key terminologies used, what the different service management processes are, and how implementing service management practices can benefit the business and IT in general. It is designed for executives to answer the questions they have and provide the information they need to make the right choices when it comes to their service management efforts. Content includes business value, justification, tooling considerations, implementation sequence, and program management aspects.

Course Content

  • Introduction to ITIL®  Service Management
  • The ITIL®  Service Lifecycle
  • Processes and Roles in the Service Lifecycle Phases
  • Changes with ITIL®
  • Executive Overview

Course Dates

Contact us for details on this Course



Upcoming Courses

ITIL® Intermediate Lifecycle Service Transition
08 Oct 2018 to 10 Oct 2018
ITIL IT Service Management Foundation Certificate
27 Aug 2018 to 29 Aug 2018
ITIL Capability Certificate in Planning Protection and Optimization
17 Sep 2018 to 20 Sep 2018
ITIL Managing Across the Lifecycle
15 Oct 2018 to 19 Oct 2018
ITIL® Intermediate Lifecycle Service Design
24 Sep 2018 to 26 Sep 2018
ITIL® Intermediate Lifecycle Continual Service Improvement
22 Oct 2018 to 24 Oct 2018
ITIL Capability Certificate in Operational Support and Analysis
01 Oct 2018 to 04 Oct 2018
ITIL Capability Certificate in Release Control and Validation
05 Nov 2018 to 08 Nov 2018
COBIT 5 Foundation
03 Sep 2018 to 04 Sep 2018
COBIT 5 Implementation
05 Sep 2018 to 07 Sep 2018
COBIT 5 Assessor
17 Sep 2018 to 19 Sep 2018