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ITIL Capability Certificate in Operational Support and Analysis


Overview

The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.

 
Course Content

The main focus of the course is covered by the Service Operation volume of the IT Infrastructure
Library (ITIL). The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimization of the services provided.

 
Course Dates

30 Oct 2017 to 01 Nov 2017 - ITIL Capability Certificate in Operational Support and Analysis - Nairobi

 

 

Upcoming Courses

ITIL IT Service Management Foundation Certificate
23 Oct 2017 to 25 Oct 2017
ITIL® Intermediate Lifecycle Service Operations
20 Nov 2017 to 22 Nov 2017
ITIL Managing Across the Lifecycle
13 Nov 2017 to 17 Nov 2017
ITIL® Intermediate Lifecycle Service Design
06 Nov 2017 to 08 Nov 2017
ITIL Capability Certificate in Service Offering and Agreements
27 Nov 2017 to 30 Nov 2017
ITIL Capability Certificate in Operational Support and Analysis
30 Oct 2017 to 01 Nov 2017
COBIT 5 Foundation
06 Nov 2017 to 07 Nov 2017
COBIT 5 Implementation
08 Nov 2017 to 10 Nov 2017
COBIT 5 Assessor
13 Dec 2017 to 15 Dec 2017
ISO/IEC 20000 Certification Implementor & Auditor
06 Nov 2017 to 10 Nov 2017