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ITIL Capability Certificate in Operational Support and Analysis


Overview

The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.

 
Course Content

The main focus of the course is covered by the Service Operation volume of the IT Infrastructure
Library (ITIL). The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimization of the services provided.

 
Course Dates

01 Oct 2018 to 04 Oct 2018 - ITIL Capability Certificate in Operational Support and Analysis - Nairobi

 

 

Upcoming Courses

ITIL® Intermediate Lifecycle Service Transition
08 Oct 2018 to 10 Oct 2018
ITIL IT Service Management Foundation Certificate
27 Aug 2018 to 29 Aug 2018
ITIL Capability Certificate in Planning Protection and Optimization
17 Sep 2018 to 20 Sep 2018
ITIL Managing Across the Lifecycle
15 Oct 2018 to 19 Oct 2018
ITIL® Intermediate Lifecycle Service Design
24 Sep 2018 to 26 Sep 2018
ITIL® Intermediate Lifecycle Continual Service Improvement
22 Oct 2018 to 24 Oct 2018
ITIL Capability Certificate in Operational Support and Analysis
01 Oct 2018 to 04 Oct 2018
ITIL Capability Certificate in Release Control and Validation
05 Nov 2018 to 08 Nov 2018
COBIT 5 Foundation
03 Sep 2018 to 04 Sep 2018
COBIT 5 Implementation
05 Sep 2018 to 07 Sep 2018
COBIT 5 Assessor
17 Sep 2018 to 19 Sep 2018