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ITIL Capability Certificate in Operational Support and Analysis


Overview

The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.

 
Course Content

The main focus of the course is covered by the Service Operation volume of the IT Infrastructure
Library (ITIL). The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimization of the services provided.

 
Course Dates

05 Feb 2018 to 08 Feb 2018 - ITIL Capability Certificate in Operational Support and Analysis - Nairobi