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ITIL Capability Certificate in Planning Protection and Optimization

ITIL Capability Certificate in Planning Protection and Optimization


Overview

The ITIL® Certificate in Planning, Protection and Optimization (PPO) Course is one of thefour courses that fit into the capability stream for ITIL certification.

 
Course Content

  • The main focus of the course is covered by the Service Design volume of the ITInfrastructure Library® (ITIL®).
  • The core volume of Service Design provides guidance on the design of new or changedservices for introduction into the live environment.
  • The ITIL® Framework is a source of good practice in service management. ITIL® is usedby organizations world-wide to establish and improve capabilities in service management.
  • The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

 

 
Course Dates

19 Mar 2018 to 23 Mar 2018 - ITIL Capability Certificate in Planning Protection and Optimization - Nairobi