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ITIL Capability Certificate in Service Offering and Agreements


Overview

The ITIL Certificate in Service Offerings and Agreement (SOA) Course is one of the four courses that fit into the capability stream for ITIL certification.

 
Course Content

The Service Offerings and Agreements Course provides in-depth practical advice andguidance on process structure, roles, functions and activities that will enable role focusedcapability and competency in relation to:

  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management
  • Business Relationship Management

 

 
Course Dates

22 Jan 2018 to 25 Jan 2018 - ITIL Capability Certificate in Service Offering and Agreements - Nairobi