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ISO/IEC 20000 Certification Implementor & Auditor


ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.

The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.

Course Content

Foundation Level

The Foundation is the entry level of the ISO/IEC 20000 examinations. The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. The Foundation meets the pre-requisite for entry to the Practitioner certification.

Practitioner Level

Prerequisites - A candidate must hold one of the following certifications to qualify to sit the Practitioner examination:

The APMG ISO/IEC 20000 Foundation, or

The BCS ISO/IEC 20000 Foundation, or

ITIL Foundation

At Practitioner level you should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.

Auditor Level

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).

This is a transition course for experienced auditors. It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination.

The purpose of the Auditor qualification is to confirm that the candidate has sufficient understanding of SM generally and knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.

Course Dates

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Upcoming Courses

ITIL® Intermediate Lifecycle Continual Service Improvement
11 Jun 2018 to 13 Jun 2018
ITIL IT Service Management Foundation Certificate
23 Apr 2018 to 25 Apr 2018
ITIL Managing Across the Lifecycle
30 Jul 2018 to 03 Aug 2018
ITIL® Intermediate Lifecycle Service Design
09 Apr 2018 to 11 Apr 2018
ITIL® Intermediate Lifecycle Service Transition
23 Apr 2018 to 25 Apr 2018
ITIL Capability Certificate in Service Offering and Agreements
16 Apr 2018 to 18 Apr 2018
ITIL Capability Certificate in Release Control and Validation
02 Apr 2018 to 05 Apr 2018
COBIT 5 Foundation
23 Apr 2018 to 24 Apr 2018
COBIT 5 Implementation
25 Apr 2018 to 27 Apr 2018
COBIT 5 Assessor
02 May 2018 to 04 May 2018