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ITIL IT Service Management Foundation Certificate

Overview

Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organization. ITIL reinforces the link between IT and the business by considering the lifecycle of a service from its initial planning, which should be aligned to the business need, through to its final stages.

This allows a more comprehensive treatment of strategic options, functions, roles, and responsibilities as well as continual improvement. ITIL also examines the alignment with other best practices and standards.

 
Content
  1. ITIL® Fundamentals
    • Origins, development & governance
    • The Five Core Processes
    • Service Management as a Practice
    • The Service Life Cycle
  2. ITIL® Key Principles & Models
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Resilience & reliability in Service Management
    • Service Management Functions & Roles
    • Defining service roles
  3. ITIL® Core Concepts
    • Identifying & documenting the services
  4. ITIL® Processes
    • The roles in Service Management
    • Data information & knowledge
    • Optimizing the infrastructure
 
Course Dates

27 Aug 2018 to 29 Aug 2018 - ITIL IT Service Management Foundation Certificate - Nairobi

 

 

Upcoming Courses

ITIL® Intermediate Lifecycle Service Transition
08 Oct 2018 to 10 Oct 2018
ITIL IT Service Management Foundation Certificate
27 Aug 2018 to 29 Aug 2018
ITIL Capability Certificate in Planning Protection and Optimization
17 Sep 2018 to 20 Sep 2018
ITIL Managing Across the Lifecycle
15 Oct 2018 to 19 Oct 2018
ITIL® Intermediate Lifecycle Service Design
24 Sep 2018 to 26 Sep 2018
ITIL® Intermediate Lifecycle Continual Service Improvement
22 Oct 2018 to 24 Oct 2018
ITIL Capability Certificate in Operational Support and Analysis
01 Oct 2018 to 04 Oct 2018
ITIL Capability Certificate in Release Control and Validation
05 Nov 2018 to 08 Nov 2018
COBIT 5 Foundation
03 Sep 2018 to 04 Sep 2018
COBIT 5 Implementation
05 Sep 2018 to 07 Sep 2018
COBIT 5 Assessor
17 Sep 2018 to 19 Sep 2018