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ITIL IT Service Management Foundation Certificate

Overview

Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organization. ITIL reinforces the link between IT and the business by considering the lifecycle of a service from its initial planning, which should be aligned to the business need, through to its final stages.

This allows a more comprehensive treatment of strategic options, functions, roles, and responsibilities as well as continual improvement. ITIL also examines the alignment with other best practices and standards.

 
Content
  1. ITIL® Fundamentals
    • Origins, development & governance
    • The Five Core Processes
    • Service Management as a Practice
    • The Service Life Cycle
  2. ITIL® Key Principles & Models
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Resilience & reliability in Service Management
    • Service Management Functions & Roles
    • Defining service roles
  3. ITIL® Core Concepts
    • Identifying & documenting the services
  4. ITIL® Processes
    • The roles in Service Management
    • Data information & knowledge
    • Optimizing the infrastructure
 
Course Dates

23 Oct 2017 to 25 Oct 2017 - ITIL IT Service Management Foundation Certificate - Nairobi

 

 

Upcoming Courses

ITIL IT Service Management Foundation Certificate
23 Oct 2017 to 25 Oct 2017
ITIL® Intermediate Lifecycle Service Operations
20 Nov 2017 to 22 Nov 2017
ITIL Managing Across the Lifecycle
13 Nov 2017 to 17 Nov 2017
ITIL® Intermediate Lifecycle Service Design
06 Nov 2017 to 08 Nov 2017
ITIL Capability Certificate in Service Offering and Agreements
27 Nov 2017 to 30 Nov 2017
ITIL Capability Certificate in Operational Support and Analysis
30 Oct 2017 to 01 Nov 2017
COBIT 5 Foundation
06 Nov 2017 to 07 Nov 2017
COBIT 5 Implementation
08 Nov 2017 to 10 Nov 2017
COBIT 5 Assessor
13 Dec 2017 to 15 Dec 2017
ISO/IEC 20000 Certification Implementor & Auditor
06 Nov 2017 to 10 Nov 2017