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ITIL IT Service Management Foundation Certificate


Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organization. ITIL reinforces the link between IT and the business by considering the lifecycle of a service from its initial planning, which should be aligned to the business need, through to its final stages.

This allows a more comprehensive treatment of strategic options, functions, roles, and responsibilities as well as continual improvement. ITIL also examines the alignment with other best practices and standards.

  1. ITIL® Fundamentals
    • Origins, development & governance
    • The Five Core Processes
    • Service Management as a Practice
    • The Service Life Cycle
  2. ITIL® Key Principles & Models
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Resilience & reliability in Service Management
    • Service Management Functions & Roles
    • Defining service roles
  3. ITIL® Core Concepts
    • Identifying & documenting the services
  4. ITIL® Processes
    • The roles in Service Management
    • Data information & knowledge
    • Optimizing the infrastructure
Course Dates

23 Apr 2018 to 25 Apr 2018 - ITIL IT Service Management Foundation Certificate - Nairobi



Other Upcoming Courses

ITIL® Intermediate Lifecycle Continual Service Improvement
11 Jun 2018 to 13 Jun 2018
PRINCE2 Foundation.
09 Apr 2018 to 11 Apr 2018
Certified Information System Auditor (CISA)
14 May 2018 to 18 May 2018
ITIL IT Service Management Foundation Certificate
23 Apr 2018 to 25 Apr 2018
Foundation Certificate in Software Testing
16 Apr 2018 to 20 Apr 2018