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ITIL Managing Across the Lifecycle


The intent of the Managing across the Lifecycle (MALC) qualification is to give delegatesthe skills to support an organization's service delivery by bridging the service lifecyclestages.

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability


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