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ITIL IT Service Management Foundation Certificate

Overview

Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you to apply internationally proven best practices for your IT services and underpin the support that you provide with your organization. ITIL reinforces the link between IT and the business by considering the lifecycle of a service from its initial planning, which should be aligned to the business need, through to its final stages.

This allows a more comprehensive treatment of strategic options, functions, roles, and responsibilities as well as continual improvement. ITIL also examines the alignment with other best practices and standards.

 
Content
  1. ITIL® Fundamentals
    • Origins, development & governance
    • The Five Core Processes
    • Service Management as a Practice
    • The Service Life Cycle
  2. ITIL® Key Principles & Models
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Resilience & reliability in Service Management
    • Service Management Functions & Roles
    • Defining service roles
  3. ITIL® Core Concepts
    • Identifying & documenting the services
  4. ITIL® Processes
    • The roles in Service Management
    • Data information & knowledge
    • Optimizing the infrastructure
 
Course Dates

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Other Upcoming Courses

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19 Mar 2018 to 23 Mar 2018
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30 Nov 2017 to 01 Dec 2017
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04 Dec 2017 to 06 Dec 2017
PRINCE2 Foundation.
27 Nov 2017 to 29 Nov 2017
ISO 27001 ISMS Foundation Lead Implemntor & Auditor
08 Jan 2018 to 12 Jan 2018