ITL4 Foundation.

The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance.

The ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the syllabus below, to be awarded the ITIL® 4 Foundation qualification.

Who should attend

The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers

Course Objectives

At the end of this program, you will be able to: 

• Key concepts of service management
• How the ITIL guiding principles can be used to guide an organization in all circumstances
• Four dimensions of service management
• The service value system (SVS), its purpose and components
• The service value chain (SVC), its activities, and how they interconnect
• The purpose and key terms of 15 ITIL practices, and details for 7 of those practices

About the Examination 

Starting from December 1, 2023, all candidates are required to redeem their PeopleCert vouchers before the start of their training or on the first day of training at the latest,

Examination Format

• Duration – 60 minutes
• 40 multiple-choice questions (1 mark per question)
• 26 marks required to pass (65%)
• This is a ‘closed book’ examination. No materials other than the examination materials are permitted.